Notice of Privacy Practices

Last updated: July 26, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment

We are required by law to maintain the privacy of your protected health information ("PHI"), to provide you with this Notice of our legal duties and privacy practices, and to follow the terms of the Notice currently in effect.

How We May Use and Disclose Your Information

For treatment. We share your information with the licensed clinicians and pharmacies involved in evaluating your case and dispensing your prescription.
For payment. We use your information to bill and collect payment for services, including sharing the minimum necessary with payment processors.
For health care operations. We may use your information for quality assessment, clinician review, and business management.
As required by law. We will disclose information when required by federal, state, or local law, including public health and law enforcement requests that meet legal standards.

Your Rights Regarding Your Health Information

Right to inspect and copy. You may request a copy of your medical and billing records.
Right to amend. You may request a correction to information you believe is incomplete or inaccurate.
Right to an accounting of disclosures. You may request a list of certain disclosures we have made.
Right to request restrictions. You may ask us to limit how we use or share your information. We are not required to agree to all requests.
Right to confidential communications. You may ask us to contact you at a specific address or by a specific method.
Right to a paper copy. You may request a paper copy of this Notice at any time.
Right to be notified of a breach. We will notify you if a breach compromises the privacy or security of your information.

Changes to This Notice

We reserve the right to change this Notice and to make the revised Notice effective for information we already have as well as information we receive in the future. The current Notice is always posted on this page with its effective date.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us at privacy@jointetra.com, or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be retaliated against for filing a complaint.

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