Refund & Shipping Policy
Last updated July 26, 2026
Consultation Fees
Fees for a medical evaluation cover the provider's clinical time and are non-refundable once the review has been completed, including when the provider determines treatment is not appropriate for you.
Prescription Medication
For safety and regulatory reasons, prescription medications cannot be returned or resold once shipped. This is standard pharmacy practice and required by law.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or does not arrive, contact support@jointetra.com within 14 days of the delivery date and we will arrange a replacement at no cost.
Cancelling a Subscription
You may cancel a recurring plan at any time before the next billing date. Cancellation stops future charges; shipments already processed cannot be recalled. Cancel by emailing support@jointetra.com.
Shipping
Orders ship in discreet, unbranded packaging from a U.S. state-licensed pharmacy after a provider approves your prescription. Delivery timelines vary by pharmacy and destination.